FAQs

Frequently Asked Questions

Shopping

  • What Shipping Methods Are Available?

    You can start saving at any time. The quicker you become a member, the quicker you will start saving towards your goal and benefit from all the promotions and specials offered to club members.

  • Do You Ship Internationally?

    Come to your nearest store as soon as possible to get a replacement card. Remember to bring you

    ID Book or Passport with you. OBC will use your ID Book and your existing PIN number to issue you with a new card.


    Please note: Even if your card is stolen, no one will be able to access your funds without your PIN number.


    Please don’t give anyone your PIN number!

  • Do You Ship Internationally?

    Come to your nearest store as soon as possible to get a new PIN.


    Remember to bring you ID Book or Passport with you. OBC will use your ID Book and your existing card to issue you with a new PIN.


    Remember: You will not be able to use your card or access your funds without the correct PIN.

Payment

  • What Payment Methods Are Accepted?

    You can start saving at any time. The quicker you become a member, the quicker you will start saving towards your goal and benefit from all the promotions and specials offered to club members.

  • Is Buying On-Line Safe?

    Come to your nearest store as soon as possible to get a replacement card. Remember to bring you

    ID Book or Passport with you. OBC will use your ID Book and your existing PIN number to issue you with a new card.


    Please note: Even if your card is stolen, no one will be able to access your funds without your PIN number.


    Please don’t give anyone your PIN number!

Orders & Returns

  • How do I place an Order?

    You can start saving at any time. The quicker you become a member, the quicker you will start saving towards your goal and benefit from all the promotions and specials offered to club members.

  • How Can I Cancel Or Change My Order?

    Come to your nearest store as soon as possible to get a replacement card. Remember to bring you

    ID Book or Passport with you. OBC will use your ID Book and your existing PIN number to issue you with a new card.


    Please note: Even if your card is stolen, no one will be able to access your funds without your PIN number.


    Please don’t give anyone your PIN number!

  • Do I need an account to place an order?

    Come to your nearest store as soon as possible to get a new PIN.


    Remember to bring you ID Book or Passport with you. OBC will use your ID Book and your existing card to issue you with a new PIN.


    Remember: You will not be able to use your card or access your funds without the correct PIN.

  • How Do I Track My Order?

    Yes, you can. Each card will have a different PIN number. This is an effective way of allowing your family to access your account for groceries anywhere in the country.

  • How Can I Return a Product?
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  • When can I start saving?

    You can start saving at any time. The quicker you become a member, the quicker you will start saving towards your goal and benefit from all the promotions and specials offered to club members.

  • What if I lose my card?

    Come to your nearest store as soon as possible to get a replacement card. Remember to bring you

    ID Book or Passport with you. OBC will use your ID Book and your existing PIN number to issue you with a new card.


    Please note: Even if your card is stolen, no one will be able to access your funds without your PIN number.


    Please don’t give anyone your PIN number!

  • What if I forget my PIN Number?

    Come to your nearest store as soon as possible to get a new PIN.


    Remember to bring you ID Book or Passport with you. OBC will use your ID Book and your existing card to issue you with a new PIN.


    Remember: You will not be able to use your card or access your funds without the correct PIN.

  • Can I have more than one card linked to my account?

    Yes, you can. Each card will have a different PIN number. This is an effective way of allowing your family to access your account for groceries anywhere in the country.

  • Can I use my Club Card at any OBC Store?

    Yes. You can use your club card at any participating OBC store to deposit or buy goods.

  • Can I withdraw cash from my Club Card?

    No, you cannot withdraw cash you have deposited into your club card. These funds must be used to purchase goods from OBC stores only.

  • What happens if I die? Can my family withdraw or use my funds?

    If you die, your family will need to bring a copy of your ID Book and death certificate to a store.


    This will be used by the administration for assessment. Once the assessment is complete, your family will then be paid out or can apply for a new card.

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